The question types
- NPS — the standard 0–10 "how likely are you to recommend" scale, scored as promoters, passives and detractors.
- CSAT and Rating — satisfaction and star-style ratings.
- Scale — a numeric scale where you choose the ends and the labels.
- Single select and Multi select — a list of options. Multi select can cap how many may be chosen.
- Short text and Long text — a line, or a paragraph.
- Yes / No — exactly two answers.
- Number — kept as a real number rather than as text, so it can be averaged and charted. You can set a minimum, a maximum, a step and a unit.
- Date — a calendar date.
- Confirm checkbox — a single box to acknowledge something. There is no "no": an unticked box is simply unanswered, so marking it required is what makes the acknowledgement binding.
- File upload — one or more files, attached to the response.
- Section heading — not a question at all. It groups the questions under it, carries no answer, and is skipped by scoring and analytics.
Help text and layout
Any question can carry help text shown under the prompt — the right home for a definition or an example, rather than making the prompt itself longer. Choice questions can be laid out in one, two or three columns; new ones default to three so a long option list does not become a long scroll.
Required questions
A required question blocks submission until it is answered — but only if the respondent actually saw it. A required question that routing hid from someone never blocks them, and that is decided on the server rather than trusted from the browser.
Routing: show a question only when it applies
Open "Logic and data" on any question to add a condition. The question then appears only when an earlier answer matches. These are the same condition rules used elsewhere in PULSE, so "equals", "is not empty", "greater than" and the rest behave exactly as they do in field visibility and list filters.
Jumps and screen-outs
An answer can also send someone forward, skipping questions that no longer apply, or end the questionnaire early. Ending early is a screen-out: their response is kept and marked "Screened out" rather than discarded, because "this person does not qualify" is itself a result worth counting.
Jumps only ever go forward
A jump whose target sits at or before its own question is ignored. That is deliberate — it makes a loop impossible to build rather than merely discouraged, so no respondent can be trapped circling the same three questions. If you want to revisit something, ask it again later instead.
A hidden question cannot move anyone
If routing hides a question, that question's own jumps do not fire. Routing you cannot see cannot move you — otherwise a branch on a question nobody was shown would quietly reroute the whole questionnaire.