PULSE Support

We’ve got your back.

Check live system status, report a bug, or open a ticket — and see exactly when to expect a reply. For anything that isn’t urgent, the Help Center answers most questions instantly.

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System status

Every service, right now.

Real-time operational status across the PULSE platform, with 30-day uptime. We post incidents and scheduled maintenance on the status page before they affect you.

Database
100% uptimeOperational
Background jobs
100% uptimeOperational
Email delivery
100% uptimeOperational
Get help

Report a bug or open a ticket.

Tell us what happened. The more detail you give — steps, what you expected, what you saw — the faster we can fix it. Your ticket goes straight to the PULSE team.

New ticket

Bugs, questions, and feature requests all start here.

Expected first response: 2 business days

Before you file

A few things that get you an answer faster.

  • Check System status — the issue may already be known.
  • Search the Help Center for a self-serve answer.
  • Include steps, what you expected, and what you saw.
  • Set the right severity so it routes to the right queue.
Response times

When to expect a reply.

First-response targets by severity, measured during support hours. Critical issues are escalated to on-call immediately. These are response targets, not guarantees of resolution time.

SeverityWhat it meansFirst response
CriticalService unavailable or data at risk for all users.4 business hours
HighA major feature is broken with no reasonable workaround.1 business day
NormalA non-blocking issue or a general question.2 business days
LowA how-to question or a feature request.3 business days

Support hours: Monday–Friday, business hours U.S. Mountain Time, excluding U.S. public holidays. Custom or contractual SLAs are available for enterprise plans on request.

Other ways to reach us

Pick whatever’s fastest.

EmailFor documented or detailed requests.support@intelalytic.comPhoneSpeak with the team directly.(303) 351-1076Help CenterGuides, how-tos, and answers.Browse articles →System StatusLive uptime and incidents.View status →